Get in Touch With Us
This page explains how to contact the team behind Betting Not On Gamstop, what we can help with, and what we cannot. If your question is about a bookmaker account, a withdrawal or a gambling problem, read the sections below first. You may get a faster answer from somewhere other than us.
What we can and cannot help with
groverlewis.co.uk is an independent information site. We research and review betting sites not on GamStop for readers in Great Britain. We do not run any betting site, hold customer accounts, process payments or handle bookmaker complaints.
| Your question | Can we help? | Better route |
|---|---|---|
| A factual error or out-of-date detail on our pages | Yes | Contact us with the page and the detail |
| Feedback or a topic suggestion | Yes | Contact us |
| Editorial or partnership enquiry | Yes | Contact us with a clear outline |
| A delayed withdrawal or blocked account | Not directly | The bookmaker's own support and complaints procedure |
| Concern about your gambling | We can signpost | GamCare, GAMSTOP and the tools below |
How to reach us
Use the contact details or form shown on this page or in the site footer. We do not publish a phone line, and we will never ask you for card details, passwords or account logins. If a message claiming to be from us asks for these, ignore it.
A good message includes:
- The page address or title you are writing about.
- What you think is wrong, unclear or missing.
- Any source that backs it up, such as the bookmaker's published terms or a regulator page.
- The date you saw it, since bonus terms and payment options change.
Reporting a correction or an out-of-date offer
Bonus terms, payment methods and withdrawal conditions can change without notice. Our pages are fact-checked at a set date, and the most recent check was 1 October 2026. Offers shown are the bookmakers' own advertising, not guaranteed outcomes. Wagering requirements, minimum qualifying odds, expiry dates, maximum bonus bets and cashout limits all apply, and you should check them on the operator's site before depositing.
If you find a figure that no longer matches the bookmaker's terms, tell us. We will review it against the operator's published information and update the page where it is confirmed. We cannot promise a reply time for every message, but we read what we receive.
Problems with a bookmaker account or withdrawal
We are not able to chase payments or resolve disputes on your behalf. If you have a problem with a site we have reviewed, this order usually works best:
- Contact the bookmaker's customer support and keep a record of the conversation.
- If the issue is not resolved, use its formal complaints procedure and ask for a written final response.
- Complete any identity verification or source-of-funds checks it requests, as unresolved checks are a common cause of delay.
- Check which licence the operator holds and whether it names an independent dispute body.
Be aware that sites not on GamStop are generally licensed overseas rather than by the UK Gambling Commission. That means UK complaint routes, such as an approved UK alternative dispute resolution service, may not be available. Accepting British customers is not the same as being authorised to serve them under the Great Britain licensing regime. Our guide to non GamStop casinos covers the licensing differences in more detail.
If gambling is causing you harm
If betting is affecting your finances, mood or relationships, please act before you write to us. Gambling is not a way to earn money or fix debt.
- GamCare offers free, confidential support through the National Gambling Helpline on 0808 8020 133 and online chat.
- GAMSTOP lets you self-exclude from UK-licensed gambling sites for six months, one year or five years. Sites not on GamStop do not take part in it, so signing up to one while excluded undermines that protection.
- Deposit and loss limits can be set with most operators. Check that a site offers them before you join.
- Blocking software can restrict gambling sites on your devices.
You must be 18 or over to gamble. If you are worried about someone else's betting, GamCare's helpline also supports family and friends.
Commercial relationships and editorial independence
We may earn commission if you join a bookmaker through links on this site. Commission does not decide rankings or what we say about an operator's drawbacks. If you think a page reads as an advert or leaves out a weakness, tell us and we will look again.
Partnership and press enquiries
If you represent a bookmaker, payment provider or support organisation, introduce yourself and say what you are proposing. We do not accept payment for changing a rating or removing a limitation, and we will not publish claims we cannot verify.
What happens next
A member of the team reads each message. Corrections are checked against the original source, and suggestions are considered for future guides. Thank you for helping keep this information accurate.